POSITION TITLE: Workforce Development Support Services Coordinator

REPORTS TO: Workforce Development Director

DEPARTMENT: Workforce Development

CLASSIFICATION: Full-Time, Non-Exempt

REPORTING LOCATION: Boca Raton, FL

ABOUT US

Since 1998, Boca Helping Hands (BHH) has evolved from a modest soup kitchen into one of the largest and most trusted 4-star Charity Navigator nonprofits in South Florida. We serve in excess of 35,000 clients annually through a holistic “whole-person” approach, providing food assistance, workforce development, and emergency financial aid. In 2025 alone, our team distributed over 3.5 million meals across five distribution sites. At BHH, we don’t just provide immediate relief; we empower individuals and families to achieve long-term financial sustainability and well-being. Built on a foundation of Compassion, Action, Respect, Empowerment, and Service (C.A.R.E.S.), we are a mission-first organization dedicated to turning good intentions into meaningful help for our community.

POSITION OVERVIEW

The Workforce Development Support Services Coordinator plays a critical role in supporting participant success by identifying barriers to training completion and employment and coordinating individualized strategies and resources to address those barriers.

This position manages support services, tracks participant needs, and collaborates closely with program staff, community partners, and volunteers to ensure participants have the resources necessary to achieve their goals. The role also includes oversight of support service funding, grant expenditures, and designated donations to ensure responsible and compliant use of program resources.

CORE RESPONSIBILITIES

Participant Support & Case Coordination

•   Assess participant needs and identify life-related challenges that may impact training completion and employment outcomes.

•   Coordinate and provide support services such as transportation, work attire, childcare, food assistance, and referrals to community resources.

•   Maintain regular follow-up with participants to ensure services are effective and needs are being met.

•   Conduct ongoing care coordination follow-up with Workforce Development participants at 3-, 6-, 9-, and 12-month intervals following program completion to assess employment status, identify emerging barriers, and connect participants with appropriate resources and support services.

•   Track participant progress and outcomes during post-program follow-up periods, including employment retention, career advancement, continued training or education, and ongoing support needs.

•   Coordinate referrals and interventions as needed to address barriers that may affect employment retention, financial stability, or long-term self-sufficiency.

Support Services Budget & Grant Management

•   Track and monitor the support services budget to ensure funds are used appropriately and within approved limits.

•   Manage grant-funded expenditures and designated donations, ensuring compliance with all funding requirements.

•   Maintain detailed and accurate records of participant-related expenditures and financial assistance provided.

•   Ensure all support services align with grant guidelines, program policies, and funding restrictions.

•   Provide regular updates and reports on spending, utilization, and trends to Workforce Development leadership.

Program Support

•   Collaborate with Workforce Development staff to identify participants in need of additional support and coordinate appropriate interventions.

•   Assist with participant intake, orientation, and onboarding as needed.

•   Track and report on support service utilization and participant outcomes.

Administrative & Reporting Duties

•   Maintain organized documentation related to participant services, referrals, expenditures, and outcomes.

•   Ensure accurate and timely data entry into CRM and tracking systems.

•   Support program reporting, audits, and grant documentation as needed.

•   Assist the Workforce Development team with special projects, events, and program initiatives.

KNOWLEDGE, SKILLS, AND ABILITIES

•   Associate or Bachelor’s degree in Human Services, Social Work, Workforce Development, or a related field preferred

•   Minimum of 1–3 years of experience in case management, workforce development, human services, or a related field

•   Experience working with underserved or barriered populations strongly preferred

•   Experience with grant-funded programs, resource coordination, or financial assistance programs preferred

•   Experience with CRM systems and data tracking preferred

EDUCATION AND EXPERIENCE

•   Associate or bachelor’s degree in human services, Workforce Development, or a related field preferred.

•   Certification or training in workforce development, career coaching, case management, or related areas preferred.

•   Knowledge of workforce development systems, WIOA programs, or adult education frameworks is a plus.

•   Minimum of 2–4 years of experience in workforce development, case management, social services, education, or community-based support programs.

•   Experience providing career coaching, job readiness training, or employment placement services are strongly preferred.

•   Demonstrated experience working with diverse populations, including job seekers facing barriers to employment (e.g., low-income individuals, reentry populations, youth, or individuals experiencing homelessness).

•   Experience coordinating services with external partners such as employers, training providers, and community agencies.

•   Experience maintaining case files, documentation, and reporting in compliance with program or funding requirements (e.g., WIOA, grant-funded programs) preferred.

•   Experience facilitating workshops, group sessions, or one-on-one client support.

•   Supervisory or lead experience with interns, volunteers, or support staff is a plus.

PHYSICAL REQUIREMENTS & ESSENTIAL FUNCTIONS

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

•   Extended periods at a computer and frequent movement throughout the facility to interact with volunteers and staff

•   Availability to work Monday through Friday, with occasional evenings or weekends for special events

•   Ability to lift and carry up to 20 pounds (e.g., event materials, volunteer files, or supplies).

EQUAL OPPORTUNITY AND EMPLOYMENT STATEMENT

Boca Helping Hands is an equal-opportunity employer. We make employment decisions based on merit, qualifications, and business needs and do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability/handicap, genetic information, marital status, or veteran status