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Reports To: Director of Career Development & Financial Assistance

Job Description

Boca Helping Hands (BHH) is seeking a dedicated and detail-oriented Admissions and Training Coordinator to support the recruitment, assessment, and ongoing success of participants in our Job Training Programs. This role plays a critical part in selecting high-quality candidates, providing case management and coaching support, and tracking outcomes to ensure program effectiveness.

The ideal candidate is highly organized, student-centered, comfortable working with data, and passionate about workforce development in underserved communities.

Key Responsibilities

• Manage the online and telephone Job Training application process, including interview scheduling and candidate screening.
• Conduct interviews and assess candidate eligibility for Job Training Programs.
• Evaluate and approve candidate selections in collaboration with Job Training leadership.
• Identify potential personal, family, or community-related barriers that may impact participant success and help develop mitigation plans.
• Develop and maintain detailed case files for participants from admission through training, job placement, and early employment.
• Provide ongoing coaching and support to students during training and post-graduation, including monthly follow-up calls to monitor employment status.
• Track, update, and maintain all student and program data in the BHH CRM.
• Monitor program metrics, track progress toward annual goals, and prepare monthly performance reports.
• Analyze participant outcomes and trends to identify opportunities for program improvement.
• Build and maintain relationships with employers, agencies, and partner organizations that support job placement and participant success.
• Coordinate with internal BHH departments (Development, Public Relations, etc.) to share relevant Job Training information.
• Assist leadership with program evaluation, benchmarking, and data-driven improvement initiatives.
• Provide recommendations to improve departmental efficiency and program effectiveness.

Qualifications

• Experience in adult education, workforce development, case management, or a related field, preferably serving underserved populations.
• Bachelor’s degree preferred but not required.
• Strong communication, interviewing, and interpersonal skills.
• Excellent organizational, administrative, and documentation abilities.
• Strong to exceptional Microsoft Excel skills, including data tracking, reporting, and analysis.
• Proficiency in Microsoft Word and Outlook.

Desired Skills & Attributes

• Ability to manage multiple cases and priorities in a fast-paced environment.
• Data-driven mindset with attention to detail.
• Strong problem-solving and critical-thinking skills.
• Professional, compassionate, and student-focused approach.

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